Right to cancellation

Can products be exchanged?

Unfortunately, for logistical reasons, products cannot be exchanged. However, you can return products and place a new order.

Products with a hygiene seal cannot be exchanged if the seal is damaged.

How and when do I get my money back?

Depending on the payment method used, you will get your money back as soon as we receive your return:

If you have made a payment in advance, your bank account will be credited. Please give us your bank details so that we can make the transfer.

If you have made a payment using PayPal, your PayPal account will be credited.

If you have made an instant transfer, your bank account will be credited. Please give us your bank details so that we can make the transfer.

If you have made a credit card payment, your credit card will be credited.

If you are paying on account, please give us your bank details (IBAN, BIC) and we will transfer the amount to your account after we have received the returns (this applies if the invoice has already been paid). If you have ordered several products and only want to return some of them, please deduct the amount when transferring the invoice amount.

You will receive the refund in a few days.